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TREND: In the Coming Years, the Workplace Will Increasingly Shift to AR-enhanced Experiences

🗣 As companies examine how technology could aid the needs and cater to the demands of an increasingly flexible workforce, it certainly seems that VR will grow in importance. Implementing it in a fair, affordable, and constructive manner will be a challenge that HR and technology leaders must work hard to overcome.

But there are a few key areas of business where AR-enabled solutions are already offering tangible advantages. Here we tell you about some of them!

👉 AR tech support for faster solutions

The incredibly scalable nature of augmented reality, accessible from dedicated headsets to simple smartphone apps, makes it ideal for remote technical support. For instance, using AR, technicians would no longer have to try to explain a fault in machinery to an engineer since the engineer would be able to see the issue from their own point of view, and potentially diagnose the problem remotely. One of the key metrics for support issues is time to resolution — a measure of how much downtime is lost while equipment is offline. AR can help resolve these types of issues more efficiently.

In a recent webinar, Taqtile CCO Kelly Malone noted that frontline workers no longer have to wait for someone to be available or for a supervisor to free up time: “They can reach out to a colleague who’s familiar with the system. And because it’s integrated, they can see [through the device] who recently worked on the machine, who authored the procedure, and who else performed the job”.

👉 AR visualization for collaborative design

The ability to create detailed 3D models that are viewable in AR means that design teams can work remotely from the same data with greater confidence. Unlike 2D video conferencing, designers can collaborate in AR on prototypes and products while each sees the model as if it were in their hands. AR solutions, like Magic Leap, augment traditional collaboration approaches by not only enabling deeply immersive remote collaboration but also adding context and knowledge to in-person communication.

This aspect of AR is at the heart of MakeSEA, a design visualization platform available on Magic Leap. Designers can upload 3D computer models of their work to a library, which can then be shared with their collaborators. As the design evolves, so does the model in the library, ensuring everyone is always looking at the most recent iteration.

👉 AR meetings: reinventing the workplace

Over the past few years, all of us have been getting used to connecting with our teams over video calls rather than around the boardroom table, but inevitably there is a frustrating sense of disconnection that comes with it. The shared space and viewpoint that AR business meetings offer means that they are more collaborative and engaging, as attendees can view and interact with objects rather than sitting passively watching a slideshow.

Augmented reality can truly redefine what the traditional idea of a company “meeting” looks like. For example, Ericsson’s AR-enhanced Gemba walks show managers context-relevant overlays, pulling from back-end data on resource planning, equipment efficiency, analytics, and shop floor performance, as they walk around their smart factory. The headset even allows them to make and receive video calls on the move so that issues that are identified can be raised and shared in an instant.

👉 AR training: faster upskilling

Traditionally, rolling out training programs for employees across a large company is time-consuming and often requires hiring specialist trainers and bringing them into multiple workplaces or sending staff out to external sessions. Either way, the cost, and logistical requirements are steep. With AR learning, staff can be instantly connected to the best trainers in the world, across all your locations, and benefit from the same hands-on tuition wherever they are.

Magic Leap’s partner Talespin found that users of XR training picked up new skills 1.5 times faster than those using online e-learning and four times faster than those in a classroom environment. The same statistics also applied to learner focus; those learning in AR/XR were four times more engaged than class-based learners and 1.5 times more focused than e-learning users.

Most importantly, the PwC study found that the ROI from XR staff training kicks in sooner than you might think. For companies looking to train just 375 staff members, using augmented reality can be cheaper than physical classroom learning. At 1,950 staff members, it becomes more cost-effective than e-learning.

👉 Addressing core business needs

It can be tempting to think of augmented reality as something only relevant to cutting-edge technology startups, but it already has the power to improve any company, particularly at the enterprise level, with practical improvements to essential processes. Those benefits won’t only be felt in the C-suite either. One of the long-term advantages of wearable technology like AR is that it brings data and connectivity to diskless workers who have traditionally not had that access.

🗣 There are already everyday uses of AR that are directly relevant to enterprise companies. Those who aren’t investing in AR right now are not only missing out on immediate benefits, but they risk being left behind as the technology matures. Are you going to be one of them? We sure are ready to help you get behind the AR trend and get your workplace to a new level!

Interested in learning how? Check out 📲