The Banco do Brasil app is out of the nesta quinta-feira (7), the second most popular user in the social networks. According to publications on Twitter, the application is presenting an error of 012.4, of “Falha no system”, preventing current users from accessing the general functions of the app – such as transfers via Pix or payment of tickets – and in some cases even of fazer login. O Downdetector, a tool that monitors or functions of online services, indicated that the claims will come around at 10:40 am.

You test us ugly hair TechTudo In an Android cell phone, it was not possible to login without application. Embora did not show the error 012.4, during our testing, after inserting the screen, or the app returned to the initial page, requesting the code-pass more once. A report was contacted by the BB advisory to understand what caused the instability and a forecast has been made. In response, I said that the bank “is already working to normalize access to the application or as soon as possible” and that there is no consequence of cyber attacks (see full note at the end of the matter).

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1 of 2 Banco do Brasil fora do ar? Users report problems with the app — Photo: Helito Beggiora/TechTudo

Banco do Brasil fora do ar? Users report problems with the app — Photo: Helito Beggiora/TechTudo

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O Google Trends, a site that monitors non-Google searches, identified a sudden increase in terms such as “Banco do Brasil fora do ar hoje”, “Falha na autenticação” and “Falha 012.4” in inquiries related to the app. Second dice from the platform, as claims have a peak at 11:47 a.m. from this fifth-feira.

2 of 2 Google Trends graph shows growth in searches for terms such as “banco do brasil fora do ar” and “banco do brasil falha” — Photo: Reprodução/Google Trends

Google Trends graph shows growth in searches for terms such as “banco do brasil fora do ar” and “banco do brasil falha” — Photo: Reprodução/Google Trends

Not Twitter, the claims of users indicate that the problem is happening both in iPhone (iOS) and Android phones (see tweets below).

Or what does Banco do Brasil say?

The bank assessor sent TechTudo a note explaining that the installation is being verified by the app team. Check the full statement below.

The Banco do Brasil informs that the App is presenting momentary intermittence for some clients. Or BB is working to normalize the accesses to the application or as soon as possible. O BB clarifies that all of its other service channels continue to operate normally, through the internet, WhatsApp, Service Center, self-service terminals and agencies. O BB emphasizes that it is not related to a cyber attack.

With information from Downdetector and Google Trends

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